I just returned from Target, and BOY AM I MAD!!! Target will not process ANY returns on any item over $20.00 without a receipt/gift receipt or the original purchasers' credit card - EVEN IF the item is on a Baby Registry!!!!!! Even if it is Broken!!!!
So, you know those big $ items you registered for - you are going to be STUCK with them if you have any issue/need to exchange them and have no gift receipt. Sounds simple, right? This is Target, they will work with you, right?!?!? Everyone loves Target because they are great, right?
NOT!!!!!!!!!!! Target changed their return policies last year....
- Is the item broken? Sorry - no refund/exchange without a receipt!
- You got 6 of an item from your registry, and you want store credit to purchase other items off of your registry - sorry, no refund/store credit/exchange without a receipt!
- Want to do an even exchange for the SAME product in a different color/size (say you have a boy vs. a girl, or the baby is large/small) - sorry, no exchange without a receipt!
- You want to buy the next product up the line from the one you got? Sorry - no refund/exchange without a receipt!
This is a real and serious issue - do not fall victim to this like I did... If you don't believe this will happen, like I didn't, just try it for shits and giggles. Create a registry - buy one item off it for over $20.00, then try to return it without a receipt. Go ahead, I'll wait....Here's my story....
I was given a baby monitor, and now I'd like to return it. I went to Target to get the $ back on it/exchange it/get store credit, whatever it took. I was told that I could not get a refund for an item purchased off of my registry without a gift receipt. I talked with the Customer Svc Mgr and the Store Manager. They told me there is nothing at all they can do for me. Period. End of story. No Hope.
Now, mind you, the purchaser DID have them scan the item as part of a registry purchase, so Target DOES have a record of the actual purchase. It even shows purchased on my registry when you review the list online. However, they will not honor that record of the purchase as a receipt!!!!
My cousin had warned me about this policy at Thanksgiving, after she had similar issue with returns after the recent birth of her son. However, I had already been given the monitor, I didn't imagine there would be an issue with the monitor, so I didn't give it a thought.
Well, I sure should have listened!!!! Ladies, I now have a $150 unusable gift thanks to Target!!!! My only option at this point is to call the gift giver who really, really, really hates gift giving for exactly this reason (he would much prefer to give you cash/gift card than an actual gift). I'll have to hope against hope that he has the receipt for this monitor, or I will have to SHIP IT TO HIM in Idaho, so he can return it using his credit card. I also have to get this done in the 1/2 month left before the purchase/receipt passes 90 days! Oh for FUCKS SAKE!!!!
Here's more information about the situation from others who are having the same or similar issues with Target's new return policies: http://www.consumeraffairs.com/retail/target_returns.html Specifically, read the one from "Anita of Conway AR (12/12/07)", where a group gift was given... It's enough to make you scream.
I am like most of you guys - I love target, but I cannot imagine using them for registry purchases in the future. Unless you really want to cry over the wasted nonreturnable gifts DO NOT USE Target.
I realize very well that there are things I could do to rectify the situation in some way that doesn't involve Target - garage sale, sell on ebay, contact the manufacturer. However, that isn't the point. The point is that Target is no longer upholding their end of the purchase process. Countless numbers of people are getting stuck with merchandise they cannot return/use simply because they have no receipt. Don't let it happen to you - don't use the Target registry - complain if it does - make a stink... The policy needs to change.