Tuesday, January 15, 2008

DO NOT USE Target's Baby Registry!!!!!!!!!

I just returned from Target, and BOY AM I MAD!!! Target will not process ANY returns on any item over $20.00 without a receipt/gift receipt or the original purchasers' credit card - EVEN IF the item is on a Baby Registry!!!!!! Even if it is Broken!!!!

So, you know those big $ items you registered for - you are going to be STUCK with them if you have any issue/need to exchange them and have no gift receipt. Sounds simple, right? This is Target, they will work with you, right?!?!? Everyone loves Target because they are great, right?

NOT!!!!!!!!!!! Target changed their return policies last year....

  • Is the item broken? Sorry - no refund/exchange without a receipt!
  • You got 6 of an item from your registry, and you want store credit to purchase other items off of your registry - sorry, no refund/store credit/exchange without a receipt!
  • Want to do an even exchange for the SAME product in a different color/size (say you have a boy vs. a girl, or the baby is large/small) - sorry, no exchange without a receipt!
  • You want to buy the next product up the line from the one you got? Sorry - no refund/exchange without a receipt!

This is a real and serious issue - do not fall victim to this like I did... If you don't believe this will happen, like I didn't, just try it for shits and giggles. Create a registry - buy one item off it for over $20.00, then try to return it without a receipt. Go ahead, I'll wait....

Here's my story....
I was given a baby monitor, and now I'd like to return it. I went to Target to get the $ back on it/exchange it/get store credit, whatever it took. I was told that I could not get a refund for an item purchased off of my registry without a gift receipt. I talked with the Customer Svc Mgr and the Store Manager. They told me there is nothing at all they can do for me. Period. End of story. No Hope.

Now, mind you, the purchaser DID have them scan the item as part of a registry purchase, so Target DOES have a record of the actual purchase. It even shows purchased on my registry when you review the list online. However, they will not honor that record of the purchase as a receipt!!!!

My cousin had warned me about this policy at Thanksgiving, after she had similar issue with returns after the recent birth of her son. However, I had already been given the monitor, I didn't imagine there would be an issue with the monitor, so I didn't give it a thought.

Well, I sure should have listened!!!! Ladies, I now have a $150 unusable gift thanks to Target!!!! My only option at this point is to call the gift giver who really, really, really hates gift giving for exactly this reason (he would much prefer to give you cash/gift card than an actual gift). I'll have to hope against hope that he has the receipt for this monitor, or I will have to SHIP IT TO HIM in Idaho, so he can return it using his credit card. I also have to get this done in the 1/2 month left before the purchase/receipt passes 90 days! Oh for FUCKS SAKE!!!!

Here's more information about the situation from others who are having the same or similar issues with Target's new return policies: http://www.consumeraffairs.com/retail/target_returns.html Specifically, read the one from "Anita of Conway AR (12/12/07)", where a group gift was given... It's enough to make you scream.

I am like most of you guys - I love target, but I cannot imagine using them for registry purchases in the future. Unless you really want to cry over the wasted nonreturnable gifts DO NOT USE Target.

I realize very well that there are things I could do to rectify the situation in some way that doesn't involve Target - garage sale, sell on ebay, contact the manufacturer. However, that isn't the point. The point is that Target is no longer upholding their end of the purchase process. Countless numbers of people are getting stuck with merchandise they cannot return/use simply because they have no receipt. Don't let it happen to you - don't use the Target registry - complain if it does - make a stink... The policy needs to change.

9 comments:

Stacie said...

Does BRU sell the baby monitor? You might be a little sneaky and return it there...

Yep, had a run-in with Target after Christmas. Got my dad three pairs of socks (for a little over $5.00 a piece). Couldn't find the receipt and they would only let me return two pairs. I am now officially out of returns until the end of the year. Ticks me off. And I love Target, too! I think we all need to complain like crazy until they stop this insanity.

ultimatejourney said...

I had heard bad things about the whole Target registry/return thing, so I didn't register there. It makes me mad to think that they make so much money off people's registries and are so un-customer-friendly about registry returns, so I boycotted.

Kate said...

Well, crap! I hope we got all of our receipts! I heard bad things about Babies-r-Us, so I didn't register there. I'm sorry you have to do this - how frustrating!

Jessica said...

This is totally and utterly crappy of me to tell you this, but since you're so darn nice... I'll make an exception. Wal Mart will take anything back... If they sell it, they'll take it back. And I do so mean anything. Now, they WILL NOT give you cash back. They'll give you a store credit, but helloooo diapers? Wipes? Butt creme? It's all found at Wal Mart... That and all the other crud that the store carries. I swear they sell everything there. Needless to say, when I had the triplets, I brought BAGS of things back there. And I do mean BAGS. There were many things that I had to hold onto b/c they didn't sell them there, but for the most part it was a win win situation... I hope it all works out for you... And if not, can you call the Target 800 number and talk to a customer service rep? See if they can help you with your debacle? It would seem that they should be able to honor this transaction thru the registry since it shows up as being purchased... I think someone somewhere should be able to help.
Good Luck!!

Monica said...

same boat, they suck. You think, I bring you business by registering with you so cut me some slack.
If you can, go buy the item and then return the broken one with your receipt. I know its not great but at least you would have one that worked and you are not cheating them. If they would just exchange it then that would be less paper work for them.
Oh and you can check the gift registry for items bought, something like a purchase list. Sorry about the luck. :)

lilskrimp01 said...

We did our baby registry last night at Target and we did have some issues with the quantity saved.

Anonymous said...

I thought you could print up receipts off those machines they have in the customer service area? I did that once, a while back.

Anonymous said...

They are bad with any returns. I won't buy any major purchases from them at all. I hope they loose business because of it.

Anonymous said...

I also had a very bad experience with a target baby registry! They let me return items for a gift card but discounted each item I returned! My aunt bought me a Halo wrap that was $19.99 at their store but didn't give me a gift receipt because it was on my registry. Already had one so I thought I would return to get things I really needed like bottles. Even though it was bought at the exact location I was returning they only gave me a return of $14.99!! Said she could have bought it online during a sale even though the item was never on sale! They ended up pocketing almost $20 off of exchanges I made of various items! Will never shop there again!